Forum Discussion

mworm's avatar
mworm
Joining in
24 days ago

Online contract renewal not applied from November

I renewed my contract online on the 19th November which was for the same package and a similar price. I received an email with the confirmation of my order and another with my pre contract documents on the same day.

When I login to my VM account online it shows as my contract is expired but more worryingly that my bill has now gone up from £87 to £147 as I am out of my initial contract deal. It doesn't show anything under my orders either.

Is there anyone that can help please?

 

 

  • Steven_L's avatar
    Steven_L
    Forum Team
    23 days ago

    Hello mworm,

    Welcome to the Community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having with your new contract. Online deals can take up to 14 days to be added but we're way passed that date now. I would be happy to take a further look into this for you but first I would need to confirm a few details via private message, please look out for my message and we can get started.
    Kind Regards,
    Steven_L