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ayesha123's avatar
ayesha123
Just joined
23 hours ago

Ongoing Unresolved Billing Issue with Virgin Media – Urgent Attention Needed

I wanted to share a serious concern and see if anyone else is facing something similar—or can advise me.

 

I’ve noticed three separate payments scheduled for direct debit for the same month by Virgin Media, with one of the charges being £52—which is outrageous, especially since I’m not even using any additional services that would justify this. My original package was far less £27, and I had already requested to be unsubscribed from the entertainment services.

 

Despite raising a formal complaint with them over a week ago, I’ve had no response. I find it extremely concerning that a reputable company is 1) charging unjustified amounts, 2) ignoring a formal complaint, and 3) not giving a clear breakdown of costs.

 

This level of service is unfair and stressful—especially as someone who is managing finances tightly. If anyone has any experience dealing with them or knows how to escalate this further (Ombudsman, etc.), please let me know.

bills
overcharged bills

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  • Steven_L's avatar
    Steven_L
    Icon for Forum Team rankForum Team
    21 hours ago

    Hello ayesha123,

    Welcome to the Community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having with your account at the moment. 

    This sounds like your initial contract has come to the end of the initial term and the price has increased due to that. Have you received a bill for the amount that has been taken? 

    We do have 28 days to respond to any complaints that have been raised against us, the team will try to respond much sooner than the full 28 days. 

    Kind Regards,

    Steven_L