Forum Discussion

Topgun's avatar
Topgun
Dialled in
2 months ago
Solved

Oh dear, it's contract renewal time again!

I think the title says it all really. Every 18 months, what should be a fairly straightforward matter, always seems to become a stressful saga!

The last time I renewed, Nov 23, was no exception. The only thing that helped me from pulling out what little hair I have left, was the timely intervention of Steven_L on this forum, who sorted out a new contract for me and enabled me to retain my sanity.

At that time Steven, you suggested I get back in touch at renewal time, to see what you can do. I have tried to message you, but only succeeded in getting told off for sending an unauthorised message!!!

I'm really hoping you get to see this and can help me again. Basically, I'm after exactly the same package I'm currently on, with as small a price increase as you can manage. 

Thank you in anticipation...

  • Topgun's avatar
    Topgun
    2 months ago

    All sorted!

    Many thanks to Kath_P and Paul_DN for your assistance in this matter.

4 Replies

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  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    2 months ago

    It's a Forum rule, in that you shouldn't contact the VM Staff without being invited to do so via a Private message.  Normally the staff here don't deal with any renewal dealings, so you would be expected to call CS to discuss.

  • carl_pearce's avatar
    carl_pearce
    Superstar
    2 months ago

    Your query will be waiting in a queue to be picked up by the forum team, like all the others in this forum.

    It doesn't seem fair to skip the queue?

  • Kath_P's avatar
    Kath_P
    Icon for Forum Team rankForum Team
    2 months ago

    Hi Topgun, 

    Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

    We're sorry to hear that you're having issues with getting help for your renewal. This is something we can certainly check for you but in order to do that I'll need to confirm some information with you to pass security. 

    I've sent you a direct message to allow us to do this with you in a private space. Just click on the little ✉ at the top right-hand side of the page to access your inbox. :)

    Many thanks, 

  • Topgun's avatar
    Topgun
    Dialled in
    2 months ago

    All sorted!

    Many thanks to Kath_P and Paul_DN for your assistance in this matter.