Offered a deal.

Rang in to definitely give notice on 9th August . Talked me into letting they try to match a deal I had got with Youfibre.

Eventually agreed an offer of £37.01 for 1gb broadband ( volt customer ) along with £150 account credit.

Credit wasn't mentioned on the contract paperwork but told that would be credited later.

To cut a long story short , eight  further calls to retentions team and still not sorted .

Request to retrieve the phone conversation put in . Told that if that is what was offered it will be honoured.

Now seven working days later doesn't seem to be any attempt to retrieve the call .

I feel like I am being strung along until I am out of my 14 day cooling off period .

If they had told me day one that they couldn't agree a deal  I would have just left there and then.

So far 185 minutes on phone calls and told to give to it a few more days , it has been referred to a manager ?

If they genuinely honour deals agreed to why does it need to be referred to a manager ?