Offered a deal.
Rang in to definitely give notice on 9th August . Talked me into letting they try to match a deal I had got with Youfibre. Eventually agreed an offer of £37.01 for 1gb broadband ( volt customer ) al...
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You are indeed being strung along until safely into day 15 (BTW I make day 14 as last Friday). If you are still in the 14 day cooling off period then cancel and switch to the good folk at Youfibre.
Thanks for the reply.
Due to a mistake the new contract started on the 19th so I still have time to give notice although I am only giving them until Thursday the 29th to sort something out.
AKW
Thanks. DPA passed.
C-260824116 - this is your complaint reference.
Don't worry about the 14 day period, that'll end when we have found the resolution to this case.
I'll be in touch asap as I am investigating what's happened.
John
Hi again , thanks for the quick reply , I have sent you a PM now .
I've spoke to my Team Manager here and as a case resolution are happy to add the remaining £90.
Let me know if you wish to accept and I'll get it added for you now.
John
But wasn't he originally offered a £150 credit not £90 or have I missed something?
HavencroftKev wrote:But wasn't he originally offered a £150 credit not £90 or have I missed something?
£60 went missing somewhere from what I read in original post, perhaps its a new VM admin fee lol 🙂
