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Tooodo's avatar
Tooodo
Just joined
3 days ago

O2 and VM sign on problem

still cant log in, looks like O2 wants to sign up with a ID so you     an login to both with the one ID and password. If you are not a O2 customer, this may be the problem. virgin agent has issued a IT ticket, no response from 10 days ago. next can use my virgin media app again not an O2.how do we sort this out. Best of luck everybody

 

[Mod - title edited for clarity]

1 Reply

  • Steven_L's avatar
    Steven_L
    Icon for Forum Team rankForum Team
    2 days ago

    Hello Tooodo,

    Welcome to the Community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having with your online account access for Virgin Media and O2 at the moment. Please can you clarify what you mean in the last couple of sentences, are you able to use the Virgin Media app and not the O2 app?

    Kind Regards,

    Steven_L