Forum Discussion

karenhill1's avatar
karenhill1
Just joined
3 hours ago

NTLWORLD.COM

I have had a virgin account for years and i left my broadband and tv package and went to SKY i still had a mobile account which i changed over a year ago for a better deal with vodaphone, all this time over 10 years i have had an ntlworld.com email address until i came back from holiday to find i can no longer access my email account. ther are medical emails solicitors emails all my utility emails etc and my email is linked to alot of my accounts for signing in ect.

I spoke to someone who i could hardly understand eventually not being an accou'nt holder with virgin it is impossible to talk to anyone. They told me that my email has been deleted because i am no longer an account holder and this happens after 90 days.

It cannot be legally correct that they can close your email account and delete all your emails on an active account without even emailing to say this is going to happen and giving you the chance to change your email address and save any important emails. Its like sod you you shouldnt have left.

what i want to know is there any way of accessing the email account or is it gone for good ?

virgin media might own the NTLWORLD.COM email account but the emails were my personal emails its like theft.

3 Replies

  • goslow's avatar
    goslow
    Alessandro Volta
    3 hours ago

    Unfortunately, you are not alone. Many others have had their mailboxes deleted in similar circumstances.

    VM's usual response on here is they will not grant access.

  • Cardiffman282's avatar
    Cardiffman282
    Community elder
    2 hours ago

    It really isn't like theft. The Ts and Cs are clear. However I agree that there should be better communication. Another warning to everyone with VM email addresses to migrate to portable accounts with the likes of Outlook and Gmail. 

  • newapollo's avatar
    newapollo
    Very Insightful Person
    2 hours ago

    Hi @ karenhill1

    Regarding emails, sorry but it's in VM's T&C which you agree to when first signing up with VM

    Section D

    6. Any email address allocated by us to you will at all times belong to us and you may not transfer the address to any person. If this agreement ends, your right to use that email address will also end and you will no longer be able to use the email address, so please make sure you have an alternative email address and let your contacts know of the change, as we cannot do this for you. Please see our acceptable use policy for more detail on email address usage and our Help and Support page (by clicking here) on what happens to your email when you leave us.

    also https://www.virginmedia.com/legal/acceptable-use-policy

    Pre June  17th 2022

    Email use 6.5. It is your responsibility to back up the contents of your Virgin Media email account. Upon suspension or termination of services the content may be removed and permanently deleted by Virgin Media without notice. 6.6. If you do not access any your Virgin Media email account at least once in every 150 days we have the right to delete that email account and its contents without prior warning.

    From June 17th 2022

     6.4. You may or may not be offered the opportunity to sign up to a Virgin Media email account. Virgin Media email accounts are subject to availability and Virgin Media does not promise that a Virgin Media email account will be provided to you, nor does it guarantee that additional email addresses to your primary Virgin Media mailbox (if you have one) will be made available. If you use a Virgin Media email account, it is a variable service by nature and we may upgrade, update, replace or withdraw it from time to time. It is your responsibility to back up the contents of your Virgin Media email account. Upon suspension or termination of services the content may be removed and permanently deleted by Virgin Media without notice. 6.6. If you do not access your Virgin Media email account at least once in every 150 days we have the right to delete that email account and its contents without prior warning. 

    https://www.virginmedia.com/help/leaving/

    Any emails you want to keep from your Virgin Media email address, as this will close 90 days after your disconnection date. Just make sure you forward anything important to a new email address.