Forum Discussion

mcatling's avatar
mcatling
Joining in
28 days ago

Ntlworld and myvirgin media login issues

trying to login to myvirgin media. all old details seem to have vanished and it is almost like it is setting up a new account.

I have an ntlworld.com email account, I am a secondary email account not the master VM account holder email.  i access this ntlworld.com email acct from an outlook IMAP client, this has started to reject my account password which has worked for a long while. to get a new ntlworld.com email password i am trying to login to myvirgin media, but this won't login with my normal myvirginmedia login details. 

I only get so far through the myvirginmedia login (using a different email to my ntlworld.com one) and it looks like it is setting up a new registration for my account. it goes to a settings and ID screen and tries to force me to link  my o2 account, I which  don't have.

There is a skip link but it does nothing.  If i follow the instructions to link my O2 account, which I don't have, it asks me for the account email and if I enter the email name account number and area code, it makes my secondary email  the master account ID! which takes me to the ntlworld.com email account linked to the master account. not my own secondary email account.

My husband has the main VM account and an ntlworld.com email account.

I have a secondary VM account and a ntlworld.com email account.

how can i get my myvirginmedia email account  to allow me to loging normally so that I can reset the password on my ntlworld.com account?

best regards M Catling

2 Replies

  • Graham_A's avatar
    Graham_A
    Very Insightful Person
    28 days ago

    I only get so far through the myvirginmedia login (using a different email to my ntlworld.com one) and it looks like it is setting up a new registration for my account. it goes to a settings and ID screen and tries to force me to link  my o2 account, I which  don't have.

    When you get to the point of being asked to create a VMO2ID you should use your Ntlworld email address not a third party one.  This should then be detected as a Virgin Media Mail account and not require any further account details.

    • mcatling's avatar
      mcatling
      Joining in
      28 days ago

      When I try and link it asks for my last name, account number, area number. It asks for a VM account, I put in my ntlworld.com email and it says it will send an email to that account to verify. But I cant log into my ntlworld email as it says PW invalid! so I cant verify it.

      Locked in a lop of it trying to send an email to the account I am locked out of.  Also why doesn't it just go to my normal myvirgin media details without trying to force me to link accounts before it will go any further to the myvirginmedia account screen..