NOTICE ATOM is restarted due to RPC timeout as part of Self Healing Mechanism

Question

10/05/2023 16:55:1noticeNOTICE ATOM is restarted due to RPC timeout as part of Self Healing Mechanism;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;&nbsp;10/05/2023 14:39:55noticeNOTICE ATOM is restarted due to RPC timeout as part of Self Healing Mechanism;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;wifi goes down, saw this message in the network log around when wifi went down&nbsp;

bhaskarsamani · Answer

Downstream bonded channelsChannel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID15150000007.140256 qam4823310000008.540256 qam2533390000008.640256 qam2643470000007.940256 qam2753550000007.440256 qam2863630000007.140256 qam2973710000006.940256 qam308379000000638256 qam3193870000005.940256 qam32103950000006.538256 qam33114030000006.940256 qam3412411000000740256 qam35134190000006.940256 qam3614427000000740256 qam37154350000006.940256 qam38164430000006.540256 qam39174510000006.540256 qam40184590000006.540256 qam41194670000006.440256 qam42204750000006.440256 qam43214830000006.540256 qam4422491000000740256 qam45234990000006.940256 qam46245070000007.140256 qam47Refresh dataUpstream bonded channelsChannel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID 13660017139.3512064 qam324960000040.3512064 qam133009993139.3512064 qam444310001039.5512064 qam252360016139512064 qam5Upstream bonded channelsChannel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts 1ATDMA00902ATDMA00203ATDMA00604ATDMA00705ATDMA00190Downstream bonded channelsChannel Locked Status RxMER (dB) Pre RS Errors Post RS Errors1Locked40.33003105562Locked40.31502648493Locked40.31008054744Locked40.9971336575Locked40.31007541156Locked40.91589575247Locked40.314274129608Locked38.9866192239Locked40.39375712910Locked38.9148891276611Locked40.3123431929412Locked40.354951454813Locked40.349411146814Locked40.369941395415Locked40.377701871516Locked40.346861570017Locked40.941281344518Locked40.951821435819Locked40.353821840720Locked40.937391865021Locked40.334091264722Locked40.338571294623Locked40.344411481124Locked40.9327913482

Nathan_B · Answer

Hi there bhaskarsamani 👋 Welcome back to our forum and thanks for your post 😊

Sorry to see you've been having issues with your connection, I can certainly understand the frustration with this. 😔

I have checked our system and can see some issues that need to be looked into further, I'll send you a PM to confirm your details so this can be checked.

Regards

Nathan

bhaskarsamani · Answer

sent you a message&nbsp;

bhaskarsamani · Answer

router was replaced but same problems,&nbsp;when this happens, all wi fi devices disconnect, not my computer witch is connected by the internet cable&nbsp;Time Priority Description17/05/2023 13:30:28noticeNOTICE ATOM is restarted due to Kernel/oops panic as part of Self Healing Mechanism ;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

Akua_A · Answer

Thank you for your response bhaskarsamani&nbsp;
I can see you are currently in contact with our team via PM. Please remain in contact there and our team will do their best to assist you with your issue.
Thanks,

Forum Discussion

NOTICE ATOM is restarted due to RPC timeout as part of Self Healing Mechanism

Downstream bonded channels

Upstream bonded channels

Upstream bonded channels

Downstream bonded channels

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1	515000000	7.1	40	256 qam	48
2	331000000	8.5	40	256 qam	25
3	339000000	8.6	40	256 qam	26
4	347000000	7.9	40	256 qam	27
5	355000000	7.4	40	256 qam	28
6	363000000	7.1	40	256 qam	29
7	371000000	6.9	40	256 qam	30
8	379000000	6	38	256 qam	31
9	387000000	5.9	40	256 qam	32
10	395000000	6.5	38	256 qam	33
11	403000000	6.9	40	256 qam	34
12	411000000	7	40	256 qam	35
13	419000000	6.9	40	256 qam	36
14	427000000	7	40	256 qam	37
15	435000000	6.9	40	256 qam	38
16	443000000	6.5	40	256 qam	39
17	451000000	6.5	40	256 qam	40
18	459000000	6.5	40	256 qam	41
19	467000000	6.4	40	256 qam	42
20	475000000	6.4	40	256 qam	43
21	483000000	6.5	40	256 qam	44
22	491000000	7	40	256 qam	45
23	499000000	6.9	40	256 qam	46
24	507000000	7.1	40	256 qam	47

1	36600171	39.3	5120	64 qam	3
2	49600000	40.3	5120	64 qam	1
3	30099931	39.3	5120	64 qam	4
4	43100010	39.5	5120	64 qam	2
5	23600161	39	5120	64 qam	5

1	Locked	40.3	3003	10556
2	Locked	40.3	15026	4849
3	Locked	40.3	10080	5474
4	Locked	40.9	9713	3657
5	Locked	40.3	10075	4115
6	Locked	40.9	15895	7524
7	Locked	40.3	14274	12960
8	Locked	38.9	8661	9223
9	Locked	40.3	9375	7129
10	Locked	38.9	14889	12766
11	Locked	40.3	12343	19294
12	Locked	40.3	5495	14548
13	Locked	40.3	4941	11468
14	Locked	40.3	6994	13954
15	Locked	40.3	7770	18715
16	Locked	40.3	4686	15700
17	Locked	40.9	4128	13445
18	Locked	40.9	5182	14358
19	Locked	40.3	5382	18407
20	Locked	40.9	3739	18650
21	Locked	40.3	3409	12647
22	Locked	40.3	3857	12946
23	Locked	40.3	4441	14811
24	Locked	40.9	3279	13482

1	ATDMA	9
2	ATDMA	2
3	ATDMA	6
4	ATDMA	7
5	ATDMA	19