Forum Discussion

myvmce's avatar
myvmce
Joining in
2 months ago

Not getting anywhere on my billing/offers!

Getting lots of issues with VM, complaints team have closed my complaints, I specifically said not for them to close it. I'm owed money under the ofcom compensation team, 4 agents now have promised me it within 24 hours. Then it never turns up, the last agent just closed my complaint and said I agreed!

Bought VM in November, only got installed last Tuesday! Now every agent I speak to on the phone, lies to me says they've sorted the issue, then lo and behold, nothing has happend and I have to repeat the process over and over! Last agent has now CLOSED my complaint without resolving it

Emailed back saying I did not consent to it being closed, however it is still closed and no account credit.

Can you take a look if possible please?

Complaint reference: C-0905253397

1 Reply

  • Steven_L's avatar
    Steven_L
    Icon for Forum Team rankForum Team
    2 months ago

    Hello myvmce,

    Welcome to the Community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having with your compensation after your install delays. 

    I'd be happy to take a further look into this for you however I would need to confirm a few details via private message, please look out for my message and we can get started.
    Kind Regards,
    Steven_L