Forum Discussion

AranN's avatar
AranN
Tuning in
5 months ago

Non customer phone number

I've been emailing VM complaints about a cable that is trespassing my property to feed a flat next door. 

Complaint reference: C-21112461

I never agreed to this. It runs up the wall and is strewn across my new flat roof. 

They asked me to call in via 03454541111 which I tried to do but it keeps asking for an account number or phone number. 

I don't have either as I'm not a customer. How can I get in contact with them? They obviously want to talk to me but they don't give any way that I can. 

If it goes on any longer I'm cutting the cable and blocking the tee that is on my land. 

1 Reply

  • Nathan_B's avatar
    Nathan_B
    Icon for Forum Team rankForum Team
    5 months ago

    Hi there AranN 👋 Welcome to our forum and thanks for your post 😊

    Sorry to see that you've not been able to discuss this complaint with the team. I'll certainly be happy to take a look into this for you so I'll pop you a PM to confirm your details.

    Regards

    Nathan