I've been with Virgin Media since June last year but did not receive a welcome email. I am due to move out of my flat very soon and want to transfer over the direct debit to my flatmate, but I can't login to do so or phone up as I do not know my account number. Please could you advise how to access it?
Hi abigails2764,
Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐
We're sorry to hear you've had issues sorting out your My VM access. This is something we can certainly check for you but in order to do that I'll need to confirm some information with you to pass security.
I've sent you a direct message to allow us to do this with you in a private space. Just click on the little ✉ at the top right-hand side of the page to access your inbox. :)
Many thanks,
Hi abigails2764,
Thanks for sticking with me via private message.
I'm glad I was able to get everything sorted for you. 😊
If you have any further issues, please pop back to us in the Community.
Take care,
