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JGall1979's avatar
JGall1979
Joining in
8 days ago

No Welcome Email or Account Number?

Hello, Virgin Media

I am a new customer of virgin media as of January 2025 and registered online for a 18 month contract with you.

However, I have never received a welcome email or details of my account number from you.

Please can someone help me.

Kind Regards,

James

  • Hi JGall1979 

    Welcome to our service and thank you for your first post. Sorry to hear you have not received a welcome email from us. We want to do our best to help from here. We are sending you a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this.

    Thanks,