Forum Discussion

AlteredPenguin1's avatar
AlteredPenguin1
Joining in
5 months ago

No Welcome Email or Account Number?

On 25th August, I ordered M125 Fibre Broadband but have only received the pre-contract documents and the order email. I have not received a welcome email nor can I find an account number on any document.

The provisional installation date is 10th September. 

Please help.

  • John_GS's avatar
    John_GS
    Forum Team
    5 months ago

    Hi AlteredPenguin1 

    Thanks for posting. Welcome to not only the community but Virgin Media as well.

    I'll send you a PM now to assist further.