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seanadl's avatar
seanadl
Joining in
12 months ago

No welcome email or account number

Hi there,

I'm moving into a new home later this month. Ordered Virgin fibre, self installation. Got two emails - an order confirmation and pre-contract documents but no welcome email or account number.

How can I find out what my account number is?  

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  • Matthew_ML's avatar
    Matthew_ML
    Icon for Forum Team rankForum Team
    12 months ago

    Hey sandal, thank you for reaching out and I am sorry to hear this.

    These emails should contain that number on, can you not see it anywhere? 

    • seanadl's avatar
      seanadl
      Joining in
      12 months ago

      Hi Matt,

      Nope, no account number. When I click on the 'Virgin Media Contract Information Sheet' the customer account number and customer area reference number sections are blank.