Forum Discussion

Troels's avatar
Troels
Joining in
10 months ago

No welcome email and no account number

Signed up for a new account in June, received equipment and my broadband is up and running but haven’t received a welcome email or account number.

Spoke to customer services who sent me the incorrect information by post after a week and spoke to them again at the weekend and I’m waiting on an account number through the post again. In the meantime I can’t set up my account, check any details or make amendments. 

Any advice? 

1 Reply

Sort By
  • Vikki_M's avatar
    Vikki_M
    Icon for Forum Team rankForum Team
    10 months ago

    Hi Troels

    Thanks for your post and welcome to our community. 

    We're sorry to hear you haven't received your contract email. 

    I'll send you a private message now to check we have the correct email address registered for you.

    Please look out for the envelope in the top right of the page and pop back to me when you can.