No welcome email and account number
I also don't have an account or area code. I would like to check the time of the appointment I have today but I can't without it 😕
[MOD EDIT: Post split to create own thread]
Forum Discussion
Hi PhoenxAstral
You should receive a text message from the engineer/tech advising of the time they are due.
It can take a couple of days for a member of the forum team to pick up your post so it's probably best if you can call the pre-installs team on 0800 052 1734 and ask them what's happening.
They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday
Hi PhoenxAstral
Thanks for posting, welcome to the community and indeed Virgin Media.
I'll send you a PM now to assist 🙂
