NO TRUST: due to poorly managed contract billing

I switched from Talk Talk copper landline to virgin fibre to the home connection and the first bill is based on the wrong contract value.

All of the introduction discounts and all of the offers that are made online, or personally by representatives, are completely bogus.

Upon install, you can be given paperwork with virgin headed contract details. This contract is completely meaningless because it is not enforced by the billing department..  clearly they are using contract standard settings which do not relate to any offers or any paperwork and agreement that you have upon install.  Virgin Media simply imposes a standard contract that has no prior agreement.

if you look carefully upon this communities communication, you can see the Virgin Media billing department is a shambles.

What is more shameful is the reports of non-payment of refund credits and VM withdrawal from https://www.commsombudsman.org/raise-dispute/virgin-media-o2

Much can be said by VM to whitewash things but the underlying fact is that a contract exists between parties.

My immediate approach is to document everything in the fore knowledge that this will have to go all the way to the small claims court.

Meanwhile, you have to treat all offers and inducements from Virgin Media as focus and false.

Here starts my journey with Virgin Media…

Regards

Anton