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Vini_2025's avatar
Vini_2025
Just joined
6 hours ago

No response from homemovers !

I was disconnected on 30/09/2025

I spoke to Virgin Media about the early disconnection fee. They said as I am moving to an area they cannot supply, I won't need to pay the EDF.

I have sent them my new rent agreement in my name with the new address which they cannot supply. Many emails were sent to homemovers@virginmedia.co.uk as requested.

I have had absolute NO RESPONSE and the EDF was been applied. I have spoken to them several times and no one seems to be able to solve it.

message from Virgin Media 

"If you can provide us the required documentation showing your new address within the next 28 days we will apply a credit to your account removing the early disconnection fee. Once you confirm, you will receive an email to your registered email address which will outline all of the details and required documentation you need to provide to us. Upon sending the documentation a correspondence will be sent back to you detailing the next steps.

Until now my account is showing as payment overdue and they didn’t answer my email sent to homemovers@virginmedia.co.uk


 very difficult to cancel the EDF !! 😔

Reference: HM-290925-212
Name: Vinicius

kind regards
vinicius_nadal@hotmail.com

billing
Help

1 Reply

  • Sabrina_B's avatar
    Sabrina_B
    Icon for Forum Team rankForum Team
    4 hours ago

    Hi Vini_2025 👋.

    Thanks for reaching out to us and welcome to the Community Forums, sorry to hear of the issues that you are facing with communication regarding a EDF. So that we can assist you we would need to bring you in for a private message, please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.

     

    Thanks.

     

    Sabrina