No reference to complaint

I submitted a repeated complaint to Virgin Media, but I did not receive a reference number. I called customer support and was informed that no complaints had been received. After clearing my cache, I contacted support again, but they still said my complaint had not been received. I then called VM support to let them know I will write another complaint, stating that if I do not hear back or receive a reference number, I will escalate the issue to the Ombudsman and explain the problems I encountered with the Virgin Media website when submitting complaints.

By the way, on chat, unless the complaint is short, it will not be delivered.