Forum Discussion

Tjadams's avatar
Tjadams
Joining in
2 years ago

No netflix

Hi. I moved house over 2 months ago. When I moved house my Netflix was removed from my bundle. Unfortunately I can't access it now more. I've spoken to virgin and they said it will be sorted in 10 days. Nothing happened. Spoke again they said another 10 days. Again nothing happened. This has been going on for over 6 weeks now. They said I need an activation link and it will be sent out to me via email. Guess what? Yep I'm still waiting. Not very good at all from virgin if all I need is a activation link being sent. 

Has anyone else had this issue??

4 Replies

Sort By
  • Ayisha_B's avatar
    Ayisha_B
    Icon for Forum Team rankForum Team
    2 years ago

    Hi Tjadams 👋

    A warm welcome to our Community Forums and thanks for your post.

    I am sorry for the poor experiencing trying to activate Netflix. 

    I would love to help you further so will pop you a PM 📩  now and we can take it from there. 

    Speak soon!

     

  • Kurt-M's avatar
    Kurt-M
    Tuning in
    2 years ago

    Currently going through this myself. I moved home in February. I’m still waiting. Hopefully the Mods can help. It’s such a massive flaw in the move home process and I cannot believe this hasn’t been picked up by Virgin media’s teams. The whole process of cancelling down to start again at a new property is such a waste of energy and time for us the end user. No other providers do such things. You just take your gear and the account changes address. This has to be looked into with urgency from the teams because we’re all having the same issues. 

    • Paul_DN's avatar
      Paul_DN
      Icon for Forum Team rankForum Team
      2 years ago

      Hi Kurt-M,

      Thank you for reaching out to us in our community and welcome back, we are really sorry to hear that you still do not have Netflix since moving, this isn't great to hear, I would like to get this resolved for you, I have sent you an invite into a private chat, look out for the white envelope to accept.

      Regards

      Paul.

    • Tjadams's avatar
      Tjadams
      Joining in
      2 years ago

      Hi Kurt. 

      Yep it's an absolute mess. I've had enough of the whole situation now to be honest. No matter how many times you get in contact with Virgin they always say give us 10 days. I'm just going to start paying for netflix myself now can't be bothered waiting no more. Their a shambles.