Forum Discussion

jameshayes1's avatar
jameshayes1
Joining in
2 years ago

No Netflix

Still no Netflix after 6 weeks of trying. Virgin now tells me to contact Netflix direct. After talking to Netflix, I'm told Virgin has cancelled my subscription.

  • Matthew_ML's avatar
    Matthew_ML
    Forum Team
    2 years ago

    Hey jameshayes1, thank you for reaching out and I am sorry to hear this, also a warm welcome to the community.

    I can see since this post you've managed to speak to the team about this, did they manage to help at all? 

      • David_Bn's avatar
        David_Bn
        Forum Team
        2 years ago

        Thanks for coming back to us jameshayes1.

        Can you please confirm what was advised?

        We would have to advise that we can't cancel a service you have with a third party application, such as Netflix, Prime etc...

        Thanks,

        David_Bn

      • David_Bn's avatar
        David_Bn
        Forum Team
        2 years ago

        Thanks for coming back to us jameshayes1.

        Do you experience the same error message on alternative devices, or does this just happen on the set top box?

        Thanks,

        David_Bn