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73123's avatar
73123
Joining in
2 years ago

No Netflix after house move

Moved property last week. Services disconnected and reconnected at new property but email received from Netflix saying I needed to update my payment method. After a quick google it seems this is pretty common and people have been waiting some time! I spoke over the phone Sunday and was told I would have a link within 5 working days. No link yet so rang tonight to find out what is going on to be told over and over I just have to wait!? Phone got disconnected, they rang back to “connect me” to Netflix team but I actually think all they did is send me through to a hold queue for 45 mins for it to disconnect. Seems this isn’t going to be a quick fix even though it’s just a new activation link needed. 

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  • Molly_T's avatar
    Molly_T
    Icon for Forum Team rankForum Team
    2 years ago

    Hi 73123 👋 Welcome to the community! Thank you for posting. 

    Sorry to hear about these issues with your Netflix service, following a recent property move.

    Is there any Netflix activation button appearing for you within My VM 👉 https://virg.in/myvmapp

    We appreciate these kinds of issues with Netflix can be frustrating! Sadly there is no quick fix for them. We will need to ensure everything is set up correctly with your account,  and that there is a ticket raised. We will just need to send you a PM to confirm a few account details so we can arrange this for you.

    I will do this for you now - you can find the PM in the top right corner of the page in your Inbox. 📩 We can then return to this public thread with another update when possible. Thank you for your patience in the meantime!

    Wishing you all the best. 🌞

  • 73123's avatar
    73123
    Joining in
    2 years ago

    Two weeks now and still no Netflix. Great customer service being given! 🙄

    • Molly_T's avatar
      Molly_T
      Icon for Forum Team rankForum Team
      2 years ago

      Hi 73123 👋 thanks for returning to the public thread to update it. 

      We do appreciate your frustration that this issue is still ongoing. It has been raised with the relevant team and we are awaiting the resolution being completed. This has been escalated again for you today, and we hope it is resolved as quickly as possible. 

      If you can please keep an eye on your emails for any activation email, and in My VM 👉 virg.in/myVM for any activation button. 
      We really appreciate your patience in the meantime! Thank you. 🌞

  • Bellhen76's avatar
    Bellhen76
    Joining in
    2 years ago

    Same issues as well . Moved house 24 Feb . Reconnected on Feb 25 at new address. Netflix account paused please add payment details. Netflix included in bundle . Been billed 2 times since move still no Netflix . Rang virgin customer service 10 times web chats . Still not resolved. Nothing in my virgin media to link Netflix . 

    • Alex_RM's avatar
      Alex_RM
      Icon for Forum Team rankForum Team
      2 years ago

      Hi Bellhen76,

      Thanks for posting and welcome to our community 😊

      Sorry to hear you're having some issues with your Netflix since moving, so I can help I've popped you over a private message, to get a few more details from you.

      Alex_Rm