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rhys0204's avatar
rhys0204
Joining in
10 months ago

No account number or welcome email.

Signed up last night. I've received an email with some order documents on, but these do not contain the necessary account number or area reference to create an online account.

Furthermore, the text sent out asking for information prior to the installation is completely incorrect. There is no 'Chat to us now' option, and the 'Tell us about your property' button, doesn't work, on mobile or PC.

This isn't a great start...

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  • Ashleigh_C's avatar
    Ashleigh_C
    Icon for Forum Team rankForum Team
    10 months ago

    Hi there rhys0204 

    Thank you so much for your post and welcome to the community forums, it's great to have you here.

    I am so sorry that you have faced this issue with your account and I'd be happy to take a look into this with you via a private message. I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.