No account number email
hi,
I have received my pre contract documents via email a few days ago but I still haven’t received my account number this means I can’t login online and manage my installation
Aakash
Forum Discussion
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Hi, I am having a similar issue I have received the pre contract documents via email a couple of days ago but I still haven’t received my account number. So I can’t login online and manage my installation
aakash
- Arissa_H
Forum Team
Hi Kashaak 👋
Thank you for posting and welcoming you with big virtual arms on our community forum 🤗
Sorry to see you are having issues with finding your account number 😞
You can find this on your pre-contract information we have sent out, this should be on both information and Summary sheets of the contract.
However you wanted to change or amend your pre-installation then you would have to give our team a call on 👉 0800 052 1734.
Let us know how you get on.
I have looked at the information and summary sheet files I have been sent both the customer account number and customer area reference feilds are blank the only number on it is the contract information sheet number
- Arissa_H
Thank you for coming back to us and confirming Kashaak 😊
I will further investigate and look into this for you 🧐
Please watch out for the envelope ✉️
Thank you.
