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Stephen007007's avatar
Stephen007007
Joining in
11 months ago

New deal

How you get a best deal my contract runs out next week and when I phoned up they said it’s going to cost me £150 that is ridiculous price and carnt get through to anybody higher up

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  • carl_pearce's avatar
    carl_pearce
    Superstar
    11 months ago
    Stephen007007 wrote:

    How you get a best deal my contract runs out next week and when I phoned up they said it’s going to cost me £150 that is ridiculous price and carnt get through to anybody higher up

    Cancel and wait for retentions to phone back.

  • Kath_P's avatar
    Kath_P
    Icon for Forum Team rankForum Team
    11 months ago

    Hi Stephen007007, 

    Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

    We're sorry to hear your contract is up for renewal and your discount is therefore expiring. This is something we can certainly check for you but in order to do that I will need to confirm some information with you to pass security. 

    I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊

    Thanks,