Forum Discussion

Ruth62's avatar
Ruth62
Joining in
12 months ago

New customer install

Hi,

Recently signed up to Virgin and selected self install, but I'm not sure if my property has actually been wired to the network. So I booked an engineer, but can someone from Virgin check and confirm that, that's what the appointment is for, I don't know if there's different types of appointments?

Thanks

  • Nathan_B's avatar
    Nathan_B
    Forum Team
    12 months ago

    Good Morning Ruth62 🌞

    Welcome to the forum and to Virgin, we're happy to have you here.

    I can certainly take a look at this for you to ensure that you know what this appointment is for. I'll pop you a PM to confirm your details so this can be done.

    Regards

    Nathan