Forum Discussion

alastairc's avatar
alastairc
Joining in
17 days ago

New customer …. With no access to Disney + or Netflix!

Hi,

I joined Virgin in January and at first was really happy with my choice. The broadband is outstanding! I work from home and have had no issues with my VPN dropping like I did with Sky!

however the problems soon started. I missed the email to sign up for Disney… it was easier with Netflix as we were told to just log in with the same email address and everything would transfer. Having tried many times to get through on ‘the chat’ and having it fail on me several times, I eventually got through. I was promised an email for Disney+ to sign up again. 2 weeks later still nothing! Then our Netflix stopped! We tried again many times on chat and then to call… eventually got through on the chat and after 30mins on the chat we were told we wouldn’t receive emails to connect Disney + and Netflix within 24hours… 60 hours later and two months without Disney + we still have no emails! I’m done and want to return to Sky! I even emailed a complaint and yet have not heard back…  over a week ago! 

Does anybody have similar experiences with these channels and can somebody help with an email

or

telephone number so I can complain and cancel???

Poor customer service experience
  • Matthew_ML's avatar
    Matthew_ML
    Forum Team
    16 days ago

    Hey alastairc, thank you for reaching out and I am sorry to hear about your experience.

    The Disney+ email would of lasted for 14 days, does this state on your contact sheet this was included?

    What error are you getting with Netflix? 

    If you have raised a complaint you can check this here  It can take up to 28 days as per our policy