Forum Discussion

paulcarney's avatar
paulcarney
Joining in
9 months ago

New Contract Renewal Email

How long does it usually take for a new contract email to come through to know it's been actioned?

Basically my package is due to end this week (31/07/24 - already arranged cancellation) now I rang up one last time to see if they had any offers that could convince me to stay.

I firstly rang 0345 454 1111 and got through to a gentleman who offered me a 'deal' but it still wasn't low enough so he eventually put me through to retentions where I spoke to a lovely lady who managed to find a me a deal that would keep my same package (including TNT) for a price I was happy with.

However the email she said that I would receive has yet to come through and as of yet there is no update on my account when I log in that shows these changes.

How do I know that this has been done and that I won't be cut off on Thursday when my package has ended?

Thanks for any help!

1 Reply

Sort By
  • Carley_S's avatar
    Carley_S
    Icon for Forum Team rankForum Team
    9 months ago

    Hi paulcarney 

    Welcome to the community forums 

    Sorry to hear of your concern with your new contract. You should receive a contract summary sheet and contract information sheet to the email registered to the account. Double check your junk/spam inboxes for the email. 

    It can take a while longer for your online account to update with any changes made to your package if this has gone live. If you've removed a service then you will only see these changes after 30days when the package goes live.