Forum Discussion

laurammc's avatar
laurammc
Just joined
4 days ago

New Contract Netflix with Ads ?????

We called today to talk about a new contract as ours runs out in a few weeks. We are very happy with new contract but we asked why we had to have Netflix with Ads when we were promised we would get all the same services. We were told that this was all Virgin would offer but from reading various forums , I see that is not always the case . We were not even given opportunity to ask for next level up. We are not happy and do not want to give away data so that we can be targeted for our ads !!!! 

3 Replies

  • laurammc's avatar
    laurammc
    Just joined
    4 days ago

    Please can you let me know how do I fix this issue. Many thanks 

  • jpeg1's avatar
    jpeg1
    Alessandro Volta
    4 days ago

    You are by no means the first to complain about being caught like this. VM will say this is the same as before because it's now the standard Netflix offering, and you have to pay more to remove the ads. 

    Wait for a VM person to reply, but in the meantime check whether there was anything written about retaining the exact same service. 

  • Kath_P's avatar
    Kath_P
    Icon for Forum Team rankForum Team
    4 days ago

    Hi laurammc, 

    Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

    We're sorry for any confusion caused. All packages with Netflix included are now Netflix Standard with Ads. We're not able to include Netflix Standard with the package. 

    What you can do though is upgrade to Netflix Standard. If you choose to do this, there will be an additional charge added to your bill each month for the upgraded service.

    Many thanks,