Forum Discussion

jarramackem's avatar
jarramackem
Dialled in
1 day ago

New contract netflix question

New contract negotiated today - I've just had two emails saying I have netflix included in the cost of my contract - is this right or am I misunderstanding something and my bill will go up??

"Great news – Netflix is included in your package with us. Follow the steps below to activate your Netflix account and start watching right away.

Step 1
Head straight to Netflix here and follow the steps to activate your account. Your Virgin Media package comes with a Netflix Plan included, which allows you to watch in HD and on up to two devices at the same time, but if you want even more, you can simply upgrade your Netflix Plan for an additional monthly cost."

Sorry for being suspicious

 

Thanks

 

9 Replies

  • newapollo's avatar
    newapollo
    Very Insightful Person
    23 hours ago

    Hi jarramackem​ 

    VM have offered Netflix Standard with Adverts to new broadband customers with M500 or above speed, and to new customers with TV packages, and recontracting customers since 2nd October 2025.  See VMO2 News/October 2nd

    (Ignore the pricing on the above linked page as that was the new customer pricing at that time)

  • Michael_M's avatar
    Michael_M
    Icon for Forum Team rankForum Team
    23 hours ago

    Hi jarramackem, thanks for reaching out!
    Netflix is included with certain Virgin Media packages, so if your emails confirm this, it’s likely part of your new deal. The contract paperwork you’ll receive will clearly list all the services included in your package, so you can double-check there for peace of mind.

    If you have any concerns and want a member of our team to look into it further for full transparency, feel free to let us know you want a private message and once we have cleared security with you, we’ll happily go through it with you. 😊

    • jarramackem's avatar
      jarramackem
      Dialled in
      19 hours ago

      Hi hope you can help here, I followed the link in my email, it said I was already activated. I selected the Netflix channel on my VM box and it has signed me in to an account that is not mine, already setup with previously watched items by the user. I wont post the details here, but surely that shouldnt happen?

      I'm guessing I need to log out and login as me, but I have no details for my login.

      • Michael_M's avatar
        Michael_M
        Icon for Forum Team rankForum Team
        16 hours ago

        Hi jarramackem, thanks for reaching out.
        It sounds like your Virgin Media box signed into a Netflix account that isn’t yours, which definitely shouldn’t happen. 

        To fix this:

         

        Sign out of the current Netflix account on your Virgin Media box:

        • Go to the Netflix app.
        • Navigate to Settings or Get Help.
        • Select Sign Out.

        Sign in with your own Netflix account details (this will be the email address registered on the account):

        • If you don’t have your login details, you can reset your password at Netflix Password Reset.

        If you’re unsure which email is linked to your Netflix account, visit Netflix Help: Find Account for guidance.

         

        If the issue persists or you believe the account was linked incorrectly during activation, please direct message us and once we have passed security with you we can investigate further and help resolve the issue. 

  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    1 day ago

    AFAIK, this is now free on some TV bundles with VM.  It's standard Netflix with ads.  There are many threads here about this if you need to read more.