New contract : Complaint
Our contract was ending and disconnected on 26th July, we were offered a n package via web sales and agreed on the 25th July.
We still got disconnected and have explained to chat via WhatsApp. They got us reconnected on 31 July , but said new package could take 72hrs to show up and be active. Next day we get an email saying all done 250mb @ £57 but a bill in sept of £117. No details of our new offer £20 for 125mb. Even though I have received email with confirmation and contract. pdf. They said it could be another 72hrs before they an do anything. Like offers. But nothing about the deal I agreed to. I can't afford to wait any longer and for a bill to be charged. Really poor going around in circles having to explain again and again vthe issue.