Forum Discussion

Cyprus45's avatar
Cyprus45
Joining in
30 days ago

New cable installed OVERGROUND and is sticking up and over the public pavement?

Hi,

Been having intermittent signal for over 18 months now, eventually VM found these connection issues on their system.
VM come round and find damage to cable where it leaves the catv JB in public pavement before going underground to house entry point.
So, they splice in and add an overground cable that runs in the border with adjacent property, cable was not long enough so it is 'tight' and is airborne!!

I have pictures of this but as a newbie not sure how to upload?

TIA

6 Replies

  • goslow's avatar
    goslow
    Alessandro Volta
    30 days ago

    When you are replying to a post, use the camera icon in the toolbar below the message box to add your pic(s).

    When you hit the reply button they will be uploaded but there may be a delay before they appear on the public forum as they need to be approved by moderators before being shown in the public topic.

      • Molly_T's avatar
        Molly_T
        Icon for Forum Team rankForum Team
        29 days ago

        Hi Cyprus45 👋 Welcome to the community forum! Thanks for posting. 

        Sorry to hear about your service issues, and the problems with external cabling after trying to get it sorted! 
        We will need to raise a complaint, and attach the images you have sent over. We can then escalate this back to the field and construction teams who manage these kinds of cases and can get it sorted for you. 
        I will send you a PM to confirm a few details and offer some assistance. Please keep an eye on your Inbox 📩 in the top right corner of the page. 

        We can return to this public thread with another update when possible. Thanks for your patience and co-operation in the meantime! 🌞

    • Cyprus45's avatar
      Cyprus45
      Joining in
      30 days ago

      When it reaches porch before being nailed to wall, around corner and along front of house to entry point

  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    29 days ago

    In fairness to the technician, when I had a repull it was left in a similar way, i.e. over the grass and stuck in the hedge etc.  The guy just didn't have the facilities to bury the cable at the time.  It was done to get my Broadband up and running quickly.  It was a couple of weeks before another team, 2 guys, arrived and they finished the groundworks.