Forum Discussion

RyanPowHig's avatar
RyanPowHig
Tuning in
2 years ago

Network Trial End

Hello.

I have been on the network trial since November 2022 and it is due to finish on the 15th March.

A sales agent called me yesterday to talk about continuing using Virgin Broadband but he was trying to charge me more than the advertised price on the website.

I spoke with another agent yesterday via WhatsApp who said he couldn't agree a deal with me until the end of the month because I had signed up to a package. I explained I hadn't but he said on my account it said I had and nothing can be done until the end of the month.

This morning I have received an email to confirm I will be disconnected on the 15th which is the end of the network trial and this contradicts what I was told yesterday.

I would prefer to start using and paying for Virgin broadband but I can't seem to get a clear answer from any agent I speak to.

Can anyone help please.

Ryan

3 Replies

  • David_Bn's avatar
    David_Bn
    Icon for Forum Team rankForum Team
    2 years ago

    Thanks for reaching out to us RyanPowHig, and I'm sorry to hear of the difficulty faced when trying to agree a new deal beyond the trial period.

    I'd be happy to pick this up to see if there's anything I can do to help you further.

    Check out the envelope in the top right hand corner for a private message from me

    Thanks,

    David_Bn

      • Steven_L's avatar
        Steven_L
        Icon for Forum Team rankForum Team
        12 months ago

        Hey dmason197,

        Please look out on the forums for any trials taking place, any trials that are due to happen should be shown here.

        Kind Regards,

        Steven_L