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MartinS60's avatar
MartinS60
Joining in
2 months ago

Netflix!

A few months ago I was off to Sky because they had a very competitive package including Netflix at well below my Virgin renewal cost, I rang to let VM know I was leaving and a very nice lady at Virgin Media convinced me to stay with Virgin by offering me an attractive renewal package at a discount including the Mega Volt Bundle which now has Netflix included (albeit with ads). 

Since then despite chasing it up via the online bot help I have not had access to Netflix other than the onscreen offer to sign me up at a cost.

Who do I need to chase to sort this out? Thanks in advance for your support

Martin

7 Replies

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  • Muhammod_I's avatar
    Muhammod_I
    Icon for Forum Team rankForum Team
    2 months ago

    Thanks for informing us of this MartinS60 and we're sorry to hear about the issues you're having when trying to access your Netflix service.

    To investigate this further, we'll be sending you a private message shortly.

    • MartinS60's avatar
      MartinS60
      Joining in
      2 months ago

      Hi Muhammod 

      Your message wont accept / send my reply :( 

      • Muhammod_I's avatar
        Muhammod_I
        Icon for Forum Team rankForum Team
        2 months ago

        Hi again MartinS60.

        Thanks for reaching out again and I'm sorry your message isn't coming through for some reason.

        I'll send you a private message again shortly.

  • MartinS60's avatar
    MartinS60
    Joining in
    1 month ago

    When replying to your private message I get 'Delivery has failed to these recipients or groups:'

    Virgin Media Community Support
    A problem occurred during the delivery of this message. Please try to resend the message later.

  • Michael_JK's avatar
    Michael_JK
    Moderator
    1 month ago

    Thanks for getting back to us MartinS60​. I’ve checked your account and can’t see any reason why you wouldn’t be able to send a private message. Could you please try accessing the community from a different device and see if the issue persists?