Forum Discussion

squash's avatar
squash
Joining in
1 day ago

Netflix

I have recently changed my package. The original package included Neflix Standard as an add-on.

When I received my new contract it included Netflix Standard plus adverts.  To continue with my advert free Netflix Virgin want an additional £7.00 per month.  Virgin are saying they mentioned it in our telephone conversation.  I picked it up when I received my contract.   This appears to be another example of Virgin clouding the real cost of their offers.   The removal of TNT from renewal packages come to mind      

2 Replies

  • japitts's avatar
    japitts
    Very Insightful Person
    1 day ago

    Virgin are saying they mentioned it in our telephone conversation

    Pulling the call recordings should be an easy resolution to this query, I should imagine. Proving your query one way or the other.

  • Jamaal_A's avatar
    Jamaal_A
    Icon for Forum Team rankForum Team
    1 day ago

    Hi squash 👋

    We're sorry to hear you're package price does not match that which you signed for. Thank you for flagging this to us. We'll be sending you a PM to discuss this further 🙂