Netflix
As a long standing loyal customer why can I not get Netflix on my Mega TV package?
Forum Discussion
4 Replies
Replies have been turned off for this discussion
You can add netflix as a paid extra, however if you looking for the free netlix with ads then if it is not listed as part of your current package then you would need to recontract to one of the packages that include the free netflix with ads which are part of VM's bundles which were refreshed on October 2nd 2025.
Info below from /news.VMO2 offers more choice & flexibility
New and re-contracting customers can choose from five core TV packages which have been refreshed and renamed with simple, more descriptive titles to better support households in choosing a package that is right for them.
Netflix included standard: Applies to all Mega TV bundles (regardless of broadband speed) and broadband only packages that include M500 broadband or above as a primary offering. Customers who get a boosted broadband speed as a result of Volt e.g. M350 boosted to 500Mbps will not be eligible for Netflix Standard with Ads to be included within their bundle cost.
I find it hard to believe that new customers on the same tv package as I have get it included but as a long standing member cannot.
If, at the point when you last recontracted, your package did not include Netflix (of whatever flavour), then that will be true for the lifetime of that package.
If you recontract tomorrow, then whatever offers and inclusive elements are applicable, will remain so for the lifetime of that package.
Contents of your packages don't change at a future date unless you specifically request them to.
- Matthew_ML
Forum Team
Hey steveaqe, thank you for reaching out and we are so sorry to hear about your Netflix issue.
If you wanted this you can add this via your box or by a renewal. Cheers
