Forum Discussion

markyboy72's avatar
markyboy72
On our wavelength
22 days ago

Netflix

Hi 

I recontracted on 24 oct and upgraded to M500 broadband which I was under the impression would give me Netflix. At the time I was already a Netflix subscriber so was told to cancel contract, wait 30 days until it cancels and then try again.  However when I try and add it I’m asked to pay. I’ve had no email.

could someone help please.

many thanks

mark 

7 Replies

  • markyboy72's avatar
    markyboy72
    On our wavelength
    22 days ago

    I’ve just realised that the m500 is on volt so may not qualify but I do have mega tv package 

    • newapollo's avatar
      newapollo
      Very Insightful Person
      22 days ago

      Hi Mark,

      You are correct about the speed not qualifying , however since you re-contracted with the mega tv package then that should qualify you for the free netflix with ads.

      Info below from https://news.virginmediao2.co.uk/virgin-media-o2-offers-even-more-choice-flexibility-and-entertainment-with-new-bundle-line-up/

      Netflix included standard: Applies to all Mega TV bundles (regardless of broadband speed) and broadband only packages that include M500 broadband or above as a primary offering. Customers who get a boosted broadband speed as a result of Volt e.g. M350 boosted to 500Mbps will not be eligible for Netflix Standard with Ads to be included within their bundle cost. 

  • markyboy72's avatar
    markyboy72
    On our wavelength
    22 days ago

    Thank you for your response, appreciate it. I thought I should qualify 

    • Molly_T's avatar
      Molly_T
      Icon for Forum Team rankForum Team
      22 days ago

      Hi Markyboy72 👋 Welcome back to the community forum! Thanks for posting. 

      Sorry to hear you are having some difficulties accessing Netflix following a recent package change. As long as it's included in your most recent package, you should automatically get an activation email to get the service set up and running. 

      I will send you a PM to confirm a few account details and check it's all set up as it should be to get the activation email sent to you. 

      If you can please keep an eye on your Inbox 📩 in the top right corner of the page for a message offering support. 
      We can return to this public thread with another update when possible. 

      Thanks for your patience and cooperation in the meantime! 🌞

      • markyboy72's avatar
        markyboy72
        On our wavelength
        21 days ago

        I’ve replied to your message, thanks for helping 

  • Molly_T's avatar
    Molly_T
    Icon for Forum Team rankForum Team
    16 days ago

    Hi All 👋 Just returning to the public thread to keep it updated. 

    Thanks to markyboy72 for PMing with me 📩 - we identified that the package they were on did not include Netflix which is why they hadn't received an activation email. 

    We've now changed them onto a new package which includes Netflix, and they have successfully activated it. Hopefully there are no further issues 🤞 but if anything does pop up, please do let us know!

    Thanks again for your patience whilst we got things sorted. Wishing you all the best. 🌞