Netflix
Hi I am trying to get the free Netflix that is available with my package bigger combo bundle but when I log into Netflix it asks to choose a plan and it says my account will be billed at £5.99
Forum Discussion
6 Replies
Hi lindafost
You need to check your contract to see if the free netflix offer was available with the now obsolete Bigger Combo bundle. As far as I can recall it was only available with the Biggest Combo bundle, Biggest Volt bundle, and Mega Volt bundle as show <here>
If free Netflix with ads is not listed as part of your current package then you would need to recontract to one of the new packages that include the free netflix with ads which are part of VM's bundles which were refreshed on October 2nd.
Info below from /news.VMO2 offers more choice & flexibility
New and re-contracting customers can choose from five core TV packages which have been refreshed and renamed with simple, more descriptive titles to better support households in choosing a package that is right for them.
Netflix included standard: Applies to all Mega TV bundles (regardless of broadband speed) and broadband only packages that include M500 broadband or above as a primary offering. Customers who get a boosted broadband speed as a result of Volt e.g. M350 boosted to 500Mbps will not be eligible for Netflix Standard with Ads to be included within their bundle cost.
- Steven_L
Forum Team
Hello lindafost,
Welcome to the Community, and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re experiencing with your Netflix activation.
Did you opt to take Netflix as part of your package when you signed up? If you did that, you would have been sent a Netflix activation email to get it up and running. Please check your inbox and spam/junk folder to see if the mail is in there. If you haven't received any emails, please let me know, and I can help further from here.
Kind Regards,
Steven_L
