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Turnerward's avatar
Turnerward
Joining in
9 days ago
Solved

Netflix

I recently switched to Virgin from Sky.  I paid my Netflix through my sky bill and so selected to do the same with Virgin when I chose my package.

I had an email from Virgin with a link to activate my netflix but this just gives an error message.  I have been round and round in circles trying to get this sorted.

Now I have an email from Netflix telling me they will be taking payment tomorrow for my subscription.

I've tried calling Virgin and ended p talking to 3 different people for over an hour, with no resolution. I then got an email saying they had raised a complaint but the email made no sense at all and referred to a QR code that was not present.

How do I resolve this and get back the charge that Netflix is about to take?

  • Sabrina_B's avatar
    Sabrina_B
    8 days ago

    Thanks for the update on this, so that we can assist further we would need to bring you in for a private message. Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.

     

    Thanks.

     

    Sabrina

4 Replies

  • Turnerward's avatar
    Turnerward
    Joining in
    9 days ago

    I forgot to add that on calling them they offered to change my package to include Netflix & Sky cinema for just £6 a month.  I was happy with that, but after 25 mins they found there was an issue with that and so I had to call back the next day.  Again the next day this was offered but there was another issue their end that prevented this from going through.  This call took over an hour and during it I spoke to 3 different people, none of whom seemed to be able to pt me through to anyone that was able to register a complaint!

     

    • David_Bn's avatar
      David_Bn
      Icon for Forum Team rankForum Team
      9 days ago

      Thanks for reaching out to us Turnerward, and welcome back to our Community Forums!

      We're sorry to hear of the issue with the Netflix account since joining Virgin Media from Sky.

      Can you please confirm if you've been able to access your My Virgin Media account to then 'activate' Netflix's services via the home dashboard?

      Is Netflix Standard with Ads cited in the agreed contract from Virgin Media?

      Thanks,

      David_Bn

  • Turnerward's avatar
    Turnerward
    Joining in
    8 days ago

    Hi David,

    Thanks for the response.  Yes, I have logged into My Virgin Media but when I click the link to add my netflix, it gives the error message that I have screen shot above.

    On my contract it says this:

     

    Do i need to get in touch with Netflix to cancel and then add it to Virgin.  If so would this lose all my watchlists, profiles etc?

    Is this the right place to click on my virgin media?

     

    I don't see anywhere else it could be

    • Sabrina_B's avatar
      Sabrina_B
      Icon for Forum Team rankForum Team
      8 days ago

      Thanks for the update on this, so that we can assist further we would need to bring you in for a private message. Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.

       

      Thanks.

       

      Sabrina