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vennessa's avatar
vennessa
Just joined
20 days ago

Netflix

I am hoping someone on here can help. We moved house in December and brought our package with us. Since then our Netflix account says it’s on hold for non payment. My virgin media account says I have an active premium plan. Netflix says I have an active premium plan. I have been trying to get this resolved for 6 months. They keep removing and adding the standard plan. Closing my complaints saying resolved and going around in circles doing the same stuff each time. Has anyone successfully has the issue fixed? 

1 Reply

  • Steven_L's avatar
    Steven_L
    Icon for Forum Team rankForum Team
    20 days ago

    Hello vennessa,

    Welcome to the Community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having with your Netflix account. 

    I'd be happy to take a further look into this for you however I would need to confirm a few details via private message, please look out for my message and we can get started.
    Kind Regards,
    Steven_L