I have been paying twice for my Netflix, once through my virgin package and through Netflix direct. Everytime I cancel my account through them I lose my access. I have spent most of the last hour trying to sort it out but to no avail, does anyone have any ideas?
Forum TeamHi Carolgre 👋 Welcome to the community forum! Thanks for posting.
Sorry to hear about these issues with your Netflix billing and then subsequent access. We'd need to take a closer look at the account to see what's happening and help get this sorted for you.
Please keep an eye on your Inbox 📩 in the top right corner of the page for a PM offering further support. We can then return to this public thread with another update when possible.
Thanks for your patience in the meantime! 🌞
