After updating our deal, Netflix now says add a payment method as virgin has been removed. Our new deal still includes Netflix but now with ads (not mentioned at the time!) 2 weeks have passed, several hours wasted trying to sort this out but just getting fobbed off. Still can't access Netflix. Anyone had a similar experience?
What do you contract documents for the renewal state regarding Netflix?
Hi they say Netflix included
The usual complaint on here recently has been Netflix standard being converted into Netflix standard with ad's (often when the customer was renewing on the basis of a 'keep everything the same' renewal offer from VM)
You'll need a VM person to respond when they get here to your topic, usually within a few days.
Yes that was part off the problem but now I have no Netflix whatsoever talking to a vm person is proving next to impossible!!
You'll need a VM person to respond when they get here to your topic, usually within a few days.
Forum TeamHi jenz65,
Thanks for your post and welcome to our community.
We're sorry to hear you have no Netflix access currently since changing your deal.
Did you receive an email within 24 hours which included an activation link to register for the inclusive Netflix subscription?
If so, please follow the link and instructions detailed on the email to complete activation.
If for any reason you haven't received any email, please log into your online My Virgin Media account here where you'll see a Netflix tile. From there you can activate the service by clicking on the purple Activate button.
Please pop back to us when you can.
Hi Vicki
I had an email originally from Netflix saying you have changed to standard with adds then an email from virgin saying just a heads up virgin has been removed as your payment method for Netflix
Several hours of calls later your second line team sent me a activation link but that just returns a message saying something went wrong
Several more calls and promises but still mo response
My account says Netflix is active but doesn't show a plan or date
Please can you put me on to someone actually capable of sorting this out
Thanks
Forum TeamHi Jenz65 👋 Thanks for getting back to us!
Sorry to hear these netflix issues still aren't sorted.
We will need to take a look at your account to see what's happening and offer any further support - I will send you a PM to confirm a few details and investigate. You can find the PM in your Inbox 📩 in the top right corner of the page.
Thanks for your patience in the meantime! 🌞
