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Lofty2's avatar
Lofty2
Joining in
10 days ago

Netflix

I received an email from VM informing me that my Netflix account was being suspended.  Netflix is included in my package. Have made phone calls and completed a complaint form. I have been told my query has been passed to the back office team. After waiting a number of weeks I have tried to log back into Netflix but they are wanting payment.  I am at a loss what to do next 

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  • David_Bn's avatar
    David_Bn
    Icon for Forum Team rankForum Team
    9 days ago

    Thanks for reaching out to us Lofty2, and a very warm welcome to our Community Forums!

    Sorry to hear of the issues experienced with the Netflix service, provided through Virgin Media.

    Happy to take a look into this for you - check out the envelope in the top right hand corner for a private message from me.

    Thanks,

    David_Bn