Forum Discussion

markturner542's avatar
markturner542
Joining in
2 months ago

Netflix

Hi,

I am confused as I renewed my contract under the same package but was then issued an email saying my Netflix was downgraded to with adverts despite my new contract still stating I had a standard subscription. 

Please advise. 
Mark 

  • Beth_G's avatar
    Beth_G
    Forum Team
    2 months ago

    Hi Mark

    Thanks for your post, welcome to the Community Forums.

    I'm sorry to hear there's been an issue with the Netflix part of your packaging after renewing your package.

    I've popped over a private message so I can help.

    Thanks,