Forum Discussion

Anon3's avatar
Anon3
Tuning in
10 months ago

Netflix

Anyone else been conned by virgin? Keep being billed £17.99 for netflix even though never signed up????

  • David_Bn's avatar
    David_Bn
    Forum Team
    10 months ago

    Thanks for reaching out to us Anon3 and a very warm welcome to our Community Forums!

    Sorry to hear of the issues experienced with the charge for Netflix.

    Have you been able to attempt the log in options available - such as forgotten E-Mail/password to see if the Netflix account is accessible?

    Has Netflix also been previously agreed in a contract with Virgin Media?

    Thanks,

    David_Bn

      • David_Bn's avatar
        David_Bn
        Forum Team
        10 months ago

        Thanks for coming back to us Anon3.

        Can you please address the helpful post by chrisjames for me?

        This will help give us a better understanding of the current situation

        Thanks

        David_Bn

  • chrisjames's avatar
    chrisjames
    Up to speed
    10 months ago

    Just to clarify, is this Virgin that is billing you? Some packages (like mine) have Netflix thrown in for free. If you have never subscribed to Netflix and you are sure that someone has not (maybe inadvertently) added Netflix via an upgrade screen then obviously you are owed an apology and a full refund.

    • Anon3's avatar
      Anon3
      Tuning in
      10 months ago

      I have been trying to get this cancelled since November last year. Everytime I contact virgin I get told I have set premium netflix up. 

      • John_GS's avatar
        John_GS
        Forum Team
        10 months ago

        Hi Anon3 

        Thanks for coming back to us.

        I'll send you a PM to help further.

  • benidoine's avatar
    benidoine
    On our wavelength
    9 months ago

    Yes - this happened to me also.  It's either hackers, or someone inside Virgin. I had a £17.99 Netflix account added to my VM account and automatically logged into my Tivo, at a time when I wasn't even home - Netflix confirmed the account was created via the Virgin website and the exact time, and only because I could get the email address from the Tivo Help page. The email address was some free yahoo one - that was the same as the username they'd used.