I have just signed up for a new contract, and Netflix is now included. However, when I try and start using Netflix, it’s asking me to sign up accepting a monthly charge. If I sign up, to be charged through my VM bill, will the fact that it is part of my package be taken into account?
I don't remember having to accept a monthly charge, I think all I did was sign in using my virgin details but that was over a year ago.
Maybe someone who has done it recently can give you an answer or wait for one of the forum team to answer which might be 2 to 3 days.
I tried signing in with my Virgin details, but it didn’t recognise them
Hi Alexd
Thanks for posting and welcome back to the community.
Sorry for the confusion. If you've taken a new deal, we'd email you the activation link to set up the free Netflix after the cooling off period has passed.
I will send you a PM though as there's seemingly an issue with the order.
Best wishes.
