Forum Discussion

Richy60's avatar
Richy60
Joining in
2 years ago

Netflix through virgin 360 box

Hi, I'm new to the community so here's my enquiry, last September i upgraded to a virgin 360 Box and shortly after wards subscribed to Netflix at a cost of £15.99. I hadn't planned on having it for long at that price anyway, and around November time i decided to cancel, so logged into my virgin media account, clicked on the "entertainment services" tab and cancelled Netflix. A small clock icon appeared also the "remaining days left" but also a "renewal date" was showing. I didn't want to renew, just cancel and as it transpired i was charged again for another months subscription further down the line. I did contact virgin about this and received a refund and was given assurance my Netflix subscription would be cancelled but it has happened again, i have had to go through the process as before and again been given a renewal date ????. Has anyone else had a similar issue and how was it resolved. How can something so easy be so difficult.

  • Ilyas_Y's avatar
    Ilyas_Y
    Forum Team (Retired)
    2 years ago

    Hi there Richy60 Thanks for reaching out to us and a warm welcome to the Virgin Media Community forums. 👋🏼
    I'm sorry to hear about the troubles you are having with the Netflix subscription recently.

    May I ask if you are being billed for Netflix through Virgin Media or is it apart of your essential services? I.e. Netflix is included within your bundle.
    Choosing to be billed for Netflix through Virgin Media can be cancelled at any time, as does paying for the premium Netflix service (which is discounted) when it is part of your package, but if you do cancel the one which is part of your package, then you will revert to the free option tha comes with it until the end of your contract.

    In relation to how to cancel Netflix, unfortunately this cannot be done by us as the account itself is with Netflix.
    Please check here on guidelines to do this or visit here for more information.

    Let us know how you get along.

    Kind regards,
    Ilyas.

    • Richy60's avatar
      Richy60
      Joining in
      2 years ago

      Hi thanks for getting in touch, I'm billed for Netflix through virgin media, i took out the subscription as an "add on " shortly after getting the 360 box. What i also find strange, i no longer have an account with Netflix, i closed that a while ago??.

      Best regards 

      • Ilyas_Y's avatar
        Ilyas_Y
        Forum Team (Retired)
        2 years ago

        Thanks for the reply Richy60.

        When accessing Netflix, did you login with an email address?
        I.e. through the Virgin Media TV box?

        Let us know.

        Kind regards,
        Ilyas.