Forum Discussion

ElsieSims's avatar
ElsieSims
Joining in
2 months ago

Netflix Suspended

On my Entertainment Services page, it says that Netflix is suspended.

When I try to use Netflix, I get the following message:

“Please contact your provider to start watching again.

Virgin Media has put your Netflix subscription on a temporary hold.

Please contact them directly so you can get back to enjoying Netflix.”

 

I’ve already contacted Virgin Media via live chat. They told me there are no issues on their end, confirmed that Netflix is active, and said they’d raise a technical ticket and email me — but I haven’t heard anything since.

 

It’s been suspended since Friday, and I’m still waiting for it to reactivate. What else can I do?

3 Replies

  • Gareth_L's avatar
    Gareth_L
    Icon for Forum Team rankForum Team
    2 months ago

    Hello ElsieSims.

    Thanks for your first post and welcome to our community.
    Sorry to hear you're having an with your Netflix.
    I'd like to investigate this for you.
    If you don't mind, I'll need to send you a private message to pass security. 
    If you can check the envelope at the top right of your screen, that would be great. 
    Gareth_L
     

    • Vernie1's avatar
      Vernie1
      Joining in
      2 months ago

      I am having the same issue. 4 phone calls later and almost two weeks and still the same message

      • Gareth_L's avatar
        Gareth_L
        Icon for Forum Team rankForum Team
        2 months ago

        Hello Vernie1.

        Sorry you're also having the same issue as ElsieSims.

        I'll send you a private message now.

        Gareth_L