Forum Discussion

Jan_66's avatar
Jan_66
Joining in
7 days ago
Solved

Netflix standard charge

I am being charged £12.99 a month for Netflix Standard, but am still getting adverts. Does this sound right? I’m sure when I was renewing our contract I was quoted a lower figure if we were prepared to sit through the adverts. I can’t find a simple way of contacting Virgin directly to query it.

  • Molly_T's avatar
    Molly_T
    6 days ago

    Hi Jan_66 👋 Welcome to the community forum! Thanks for joining and making your first post. 

    Sorry to hear these concerns about Netflix charges outside of your subscription. 

    All of our packages that include Netflix, include it at the Standard with Ads tier for no additional charge. Any higher tier would incur additional charges that are added to your bill. 
    There's a bit of general information about using Netflix as part of our service offering here 👉 https://www.virginmedia.com/help/entertainment-services/netflix and the different Netflix Tiers here 👉 https://help.netflix.com/en/node/22  - you can check which Tier you are on in your account settings. 

    However, it's worth noting that you have Netflix Standard, it should not include ads. 

    I will send you a PM to confirm a few details so we can check which Tier you are on, and offer further support if needed. We can return to this public thread with an update when possible. 
    Thanks for your patience in the meantime! 🌞

5 Replies

  • Jan_66's avatar
    Jan_66
    Joining in
    52 minutes ago

    I watched a film last night to try it out and we didn’t see any ads, so hopefully it’s fixed. Thank you. 

  • Jan_66's avatar
    Jan_66
    Joining in
    2 days ago

    Please can someone get back to me re our PM discussions that we started on this query re Netflix charges. I’ve not heard anything more for 4 days now

    • Molly_T's avatar
      Molly_T
      Icon for Forum Team rankForum Team
      23 hours ago

      Hi Jan_66 👋 
      Our sincerest apologies for the delay - please do be aware reply times can vary via this platform depending on staff operating hours and availability. If you ever need support urgently, we'd recommend contacting us via one of our direct contact methods;

      💻Facebook: https://www.facebook.com/virginmedia and Instagram: https://www.instagram.com/virginmedia/
      📞Call: 150 (free of charge) from a Virgin Media landline or 0345 454 1111 from any other phone
      📲WhatsApp:  07803089684

      We will always endeavour to respond as quickly as possible! I've now replied to your PM and we can continue offering support from there. Thanks again for your patience! 🌞

  • Molly_T's avatar
    Molly_T
    Icon for Forum Team rankForum Team
    6 days ago

    Hi Jan_66 👋 Welcome to the community forum! Thanks for joining and making your first post. 

    Sorry to hear these concerns about Netflix charges outside of your subscription. 

    All of our packages that include Netflix, include it at the Standard with Ads tier for no additional charge. Any higher tier would incur additional charges that are added to your bill. 
    There's a bit of general information about using Netflix as part of our service offering here 👉 https://www.virginmedia.com/help/entertainment-services/netflix and the different Netflix Tiers here 👉 https://help.netflix.com/en/node/22  - you can check which Tier you are on in your account settings. 

    However, it's worth noting that you have Netflix Standard, it should not include ads. 

    I will send you a PM to confirm a few details so we can check which Tier you are on, and offer further support if needed. We can return to this public thread with an update when possible. 
    Thanks for your patience in the meantime! 🌞

    • Jan_66's avatar
      Jan_66
      Joining in
      6 days ago

      Thank you, I’ve replied to your PM. I struggle to find any relevant information in my account settings so am grateful for your help